Question 1

How do I schedule an appointment?

Accepted Answer

All clients must complete an in-person consultation before booking. Once you've completed that consultation, you can schedule a service through my website. Simply login or create an account, navigate to the Services page, select the service you would like to book, click the 'request to book' button, and follow the instructions to schedule an appointment. If you're signing up for a different service than the one discussed at your consultation, you'll need to formally accept a new quote via email.

All online bookings require a card to be placed on file (regardless of your preferred payment method) and are subject to manual approval. You'll receive a confirmation email once your booking is approved.

If you would prefer not to place a card on file, you can also text, call, or email me to book an appointment directly at 720-204-8817 or at meg@megsmagiccleaning.com.

Question 2

Why do you require a consultation before booking?

Accepted Answer

In order to provide you with an accurate quote and time estimate for my services, I need to see your home in person to assess its size, layout, and current condition. This helps me get familiar with your space so I can work more efficiently and effectively at your first appointment. It also gives us an opportunity to meet, talk through your needs and preferences, and make sure we're on the same page. Consultations typically only take about 15 minutes, and help to lay the foundation for a successful working relationship.

Question 3

Do I need to be home for the cleaning?

Accepted Answer

Nope! As long as I have a way to enter the home (key, door code, garage door code, etc.), you do not need to be there. But you're welcome to be there if you would like! For those who work from home, please be aware that there will be some noise, particularly from the vacuum, while I'm cleaning.

Question 4

What do I need to provide for the cleaning?

Accepted Answer

I require all clients to provide a *working* vacuum cleaner and toilet brushes. This is for sanitation purposes, so that I do not transfer dirt, germs, and allergens between homes. If you have a cordless vacuum, please make sure it is fully charged before I arrive. If you do not own a vacuum or cannot afford one, let me know during your consultation and I will bring a sanitized one. Other than those two items, I provide all the products, tools, rags, and mops. I sanitize all my tools and rags between each cleaning.

Question 5

Do I need to clean before you arrive?

Accepted Answer

Please don’t! Cleaning before your cleaner arrives defeats the purpose. I promise, I’m not afraid of a little (or a lot of) mess, and I will never judge you for the authentic state of your home.
If you’d like to make my job a little easier, you’re welcome to:
Put away any clutter that doesn’t usually stay out
Sort laundry that’s on the floor or other surfaces (since I don’t know what is dirty and can’t put them away)
However, even that is completely optional. I’m also happy to straighten and organize things for you to sort through later.

Question 6

Do my pets need to be put away while you're here?

Accepted Answer

I love animals! If your pets are friendly and not disruptive, they’re more than welcome to keep me company while I clean. However, if your pet is aggressive toward strangers or a little too enthusiastic, I may ask that they be placed in a safe area that won’t be cleaned, like a crate or guest room. This helps me complete my work safely and efficiently.

Question 7

Are you insured? What happens if something gets damaged or broken?

Accepted Answer

Yes! I’m fully insured with up to $2 million in liability coverage, which includes accidental damage to your property as well as any injuries or incidents that might occur during your cleaning (whether it involves me or someone in your household). If anything were to happen, I’ll leave the item or area as is and let you know right away so we can address it quickly. I will then work with you and my business insurance provider to repair or replace the item as quickly as possible, or give you an equivalent service credit (within reason). Don't worry though, I’ve never had to use it!

Question 8

What is a "care task"?

Accepted Answer

Care tasks are cyclical chores that need to be done on a regular basis in order to care for yourself, your dependents, and/or your home. Examples include: doing dishes, washing/folding laundry, grocery shopping, basic tidying, scooping litterboxes, watering plants, feeding pets, taking out the trash, and even showering or brushing your teeth.

The reason I provide support for some of these care tasks is because I know from personal experience that they are the hardest thing to keep up with when you are struggling with your mental or physical health. If you've ever dealt with depression, you probably know that the daily or weekly chore of even just washing dishes and doing laundry can feel like a crippling burden.

Most cleaning companies do not offer support for care tasks, but that's where I'm different. I’ve struggled with an overwhelming mountain of dirty dishes and laundry before, so I know how quickly falling behind on those tasks can snowball and disrupt your entire life. Now, I’m determined to make sure others have access to the support I needed but didn’t have.

Question 9

Do you clean hoarded homes?

Accepted Answer

Not at this time. I don’t currently have the tools, training, or support team needed to safely and effectively clean hoarded homes. While I have deep empathy for those experiencing hoarding disorder, it wouldn’t be ethical for me to take on something outside my scope.

I do clean depression homes, which are different from hoarded homes. Not sure which category your space falls into? Schedule a free consultation and I’ll help you figure out whether I’m the right fit.

Question 10

What would cause you to turn down a home or client?

Accepted Answer

I don't clean homes with insect or rodent infestations due to sanitation and cross contamination concerns. I also have arachnophobia, and though I'm very good at managing it for the occasional spider, I cannot clean spaces that are infested with spiders. For a full list of what I'm unable to clean, see the other FAQ below.

I also have a zero-tolerance policy for disrespectful, aggressive, or threatening behavior from clients. If I'm treated poorly, I won’t continue working for you. If I ever feel unsafe or disrespected during a cleaning appointment, I will leave immediately, and you’ll still be charged the full rate for the service. I appreciate your cooperation with my policies.

Question 11

Is there anything you don't clean?

Accepted Answer

I cannot clean biohazardous waste materials such as blood, vomit, urine (outside of normal amounts on toilets), feces, black mold, needles, or other medical waste. I also do not clean crime scenes for both personal safety and legal reasons. If there are needles in your home, you need to alert me before the cleaning and ensure all needles are collected in an appropriate sharps container before I begin services.

Frequently asked questions